Privacy Policy
We value your privacy. Learn how we handle your brand data, quiz submissions, and personal details.
1.Introduction
This Privacy Policy explains how Chello AI Music("Company," "we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website, complete our interactive song creation quiz, or purchase our audio products.
By using our service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit your information.
2.Information We Collect
We collect information to deliver high-quality, customized audio deliverables and improve your user experience:
Information you provide during the quiz: brand or project name, chosen genre, vocal preferences, mood, custom lyrics, key phrases, target audience details, and package tier selection.
Your full name, email address, and any optional phone number or social media handles provided to deliver final master audio files and communicate order updates.
Payment details are processed directly by certified third-party payment processors. We do not store or have direct access to your full credit card numbers on our servers.
Standard web log data: browser type, operating system, IP address, referral URLs, time stamps, and interactions with page audio players.
3.How We Use Your Information
- Music Generation & Delivery: Transforming your quiz answers into generative music prompts, sound engineering workflows, and delivering lossless WAV/MP3 files to your inbox.
- Customer Support & Revisions: Communicating with you regarding track revisions, audio stem requests, or technical issues.
- Transactional Updates: Sending purchase confirmations, receipts, order status notices, and download access links.
- Service Optimization: Diagnosing audio playback errors, ensuring cross-browser compatibility, and enhancing accessibility features.
4.Third-Party Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform:
- Database & Cloud Storage: Secure storage providers (e.g. Supabase, AWS, Cloudflare) for maintaining user project state and hosting generated audio files.
- Payment Processors: PCI-DSS compliant payment gateways for handling checkout securely.
- AI Inference Engines: Generative audio APIs utilized to synthesize melody, harmony, and initial vocal stems based on your quiz parameters.
5.Cookies & Local Storage
We use lightweight cookies and browser local storage to preserve your accessibility preferences (such as high-contrast mode, sound settings, and text sizing) and remember your song quiz progress so you do not lose your draft if your session is interrupted. You can configure your browser to reject cookies, though certain features of the site may function with reduced convenience.
6.Data Retention & Security
We retain your submitted project information and generated song download links for as long as necessary to fulfill your order, deliver requested revisions, and maintain records for legal and tax compliance.
We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your personal data from unauthorized access, alteration, or destruction.
7.Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to request access to the personal data we hold about you.
- The right to request correction of inaccurate data or deletion of your quiz records.
- The right to opt-out of marketing communications at any time via unsubscribe links.
To exercise any of these rights, please email us at privacy@chelloaimusic.com.
Privacy Questions or Requests?
Contact our Data Protection Officer for any inquiries.